Get help with questions or concerns about your child's education

If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.

If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

To help us respond to your inquiry, please provide:

• your name and contact information
• your child's name and school
• a description of your question or concern
• any steps you have already taken to try to resolve the issue

Before Contacting the Student and Family Support Office 

Most questions or concerns are resolved directly at the school level. The chart outlines the recommended first point of contact based on the nature of your question or concern.

If you have followed these steps and require additional support or follow-up, you may submit a request to the Student and Family Support Office.

The KCDSB Student and Family Support Office is committed to timely and responsive support. Families can expect inquiries to be acknowledged within two (2) business days and a response provided within five (5) business days whenever possible.

Please note that timelines may be longer during school breaks, holidays, summer months, or periods when schools are closed.

You will receive an acknowledgement email confirming that your inquiry has been received, along with a case number.

Some matters may require additional time to review and resolve. Timelines may also be longer during school breaks, holidays, summer months, or periods when schools are closed.

Once your case has been resolved, you will receive a confirmation email and an opportunity to complete a short customer service survey. Your feedback will help us assess the quality and responsiveness of our service.

Our goal is to provide timely, respectful and responsive support while working collaboratively with families and schools to support positive outcomes for students.